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  "incidents": [{"name":"Degraded performance for the Marketplace and course launches","status":"resolved","created_at":"2026-11-09T14:13:05.365-08:00","updated_at":"2026-11-09T14:13:17.689-08:00","monitoring_at":null,"resolved_at":"2026-11-09T14:13:05.423-08:00","impact":"minor","shortlink":"https://stspg.io/4tlk74kschf6","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-11-09T14:13:05.358-08:00","reminder_intervals":null,"id":"44lm8klzwn2j","page_id":"l2552mm5mhwq","incident_updates":[{"status":"resolved","body":"We experienced a period of degraded performance earlier today that lasted about an hour. During that time, Marketplace users may have seen error messages or slow response times. Learners taking courses may have experienced a delay in launching courses. 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We will provide updates as necessary.","created_at":"2026-11-02T20:01:11.169-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-02T20:01:11.169-08:00","display_at":"2026-11-02T20:01:11.169-08:00","deliver_notifications":true,"tweet_id":null,"id":"nlz493d9c7jf","incident_id":"6srnfcgy5777","custom_tweet":null,"affected_components":[{"code":"m24w9by3tvjr","name":"OpenSesame Course Delivery Platform","old_status":"partial_outage","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. 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Learners using AICC packages may be unable to launch courses or may experience an interruption in playing courses during this time.\n\nPlease reach out to our support team with any questions or concerns.","created_at":"2026-11-02T15:14:59.084-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-02T15:14:59.084-08:00","display_at":"2026-11-02T15:14:59.084-08:00","deliver_notifications":true,"tweet_id":null,"id":"qvs6qkvgnx6b","incident_id":"6srnfcgy5777","custom_tweet":null,"affected_components":[{"code":"m24w9by3tvjr","name":"OpenSesame Course Delivery Platform","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"OpenSesame Course Delivery Platform","created_at":"2015-11-05T10:49:25.095-08:00","updated_at":"2026-11-02T20:23:12.307-08:00","position":3,"description":"Licensing and Global Content Delivery Network","showcase":true,"start_date":null,"id":"m24w9by3tvjr","page_id":"l2552mm5mhwq","group_id":null}]},{"name":"User's are unable to log into Oro Skills","status":"resolved","created_at":"2026-11-02T06:18:08.431-08:00","updated_at":"2026-11-02T06:49:21.831-08:00","monitoring_at":null,"resolved_at":"2026-11-02T06:49:21.805-08:00","impact":"minor","shortlink":"https://stspg.io/grsshk47vjc4","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-11-02T06:18:08.424-08:00","reminder_intervals":null,"id":"nwr0n45gmg79","page_id":"l2552mm5mhwq","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-11-02T06:49:21.805-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-02T06:49:21.805-08:00","display_at":"2026-11-02T06:49:21.805-08:00","deliver_notifications":true,"tweet_id":null,"id":"vssbrtvvz06l","incident_id":"nwr0n45gmg79","custom_tweet":null,"affected_components":[{"code":"jl6k78qlc4hd","name":"Oro","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We figured it was a false alarm. 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Please reach out to our support team with any questions or concerns.","created_at":"2026-10-29T16:16:00.669-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-29T16:16:00.669-07:00","display_at":"2026-10-29T16:16:00.669-07:00","deliver_notifications":true,"tweet_id":null,"id":"d1g20dypd357","incident_id":"xskh0lmc1zgn","custom_tweet":null,"affected_components":[{"code":"m24w9by3tvjr","name":"OpenSesame Course Delivery Platform","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are investigating an issue affecting course launches for some users. Affected users may encounter error messages when launching a course. Our engineering team is actively working to resolve this issue. \n\nWe apologize for any inconvenience. Please reach out to our support team with any questions or concerns.","created_at":"2026-10-29T16:10:09.896-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-29T16:10:09.896-07:00","display_at":"2026-10-29T16:10:09.896-07:00","deliver_notifications":true,"tweet_id":null,"id":"bjs2fcq4wnqt","incident_id":"xskh0lmc1zgn","custom_tweet":null,"affected_components":[{"code":"m24w9by3tvjr","name":"OpenSesame Course Delivery Platform","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"OpenSesame Course Delivery Platform","created_at":"2015-11-05T10:49:25.095-08:00","updated_at":"2026-11-02T20:23:12.307-08:00","position":3,"description":"Licensing and Global Content Delivery Network","showcase":true,"start_date":null,"id":"m24w9by3tvjr","page_id":"l2552mm5mhwq","group_id":null}]},{"name":"Service degradation with Curate with AI Feature","status":"resolved","created_at":"2026-10-23T11:24:36.675-07:00","updated_at":"2026-10-23T11:55:44.973-07:00","monitoring_at":null,"resolved_at":"2026-10-23T11:55:44.946-07:00","impact":"minor","shortlink":"https://stspg.io/53fygt6kzstz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-23T11:24:36.667-07:00","reminder_intervals":null,"id":"cpkjfhvxqr0y","page_id":"l2552mm5mhwq","incident_updates":[{"status":"resolved","body":"All services are now restored. \n\nWe appreciate your patience during this time. Please reach out to our support team with any questions or concerns.","created_at":"2026-10-23T11:55:44.946-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T11:55:44.946-07:00","display_at":"2026-10-23T11:55:44.946-07:00","deliver_notifications":true,"tweet_id":null,"id":"bybd2m96z01d","incident_id":"cpkjfhvxqr0y","custom_tweet":null,"affected_components":[{"code":"htqfb1k1b3r3","name":"OpenSesame Catalog","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified the issue causing intermittent failures when using the Curate with AI Feature in the catalog. Our engineering team is actively working to resolve this issue.\n\nWe appreciate your patience during this time. Please reach out to our support team with any questions or concerns.","created_at":"2026-10-23T11:28:06.252-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T11:28:06.252-07:00","display_at":"2026-10-23T11:28:06.252-07:00","deliver_notifications":true,"tweet_id":null,"id":"n32z3ymg910f","incident_id":"cpkjfhvxqr0y","custom_tweet":null,"affected_components":[{"code":"htqfb1k1b3r3","name":"OpenSesame Catalog","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating an issue using the Curate with AI Feature in the catalog. Affected users may encounter failures or intermittent non-responses. Our engineering team is actively working to resolve this issue. \n\nWe apologize for any inconvenience. Please reach out to our support team with any questions or concerns.","created_at":"2026-10-23T11:24:36.773-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T11:24:36.773-07:00","display_at":"2026-10-23T11:24:36.773-07:00","deliver_notifications":true,"tweet_id":null,"id":"kc9wqt4h0tqh","incident_id":"cpkjfhvxqr0y","custom_tweet":null,"affected_components":[{"code":"htqfb1k1b3r3","name":"OpenSesame Catalog","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"OpenSesame Catalog","created_at":"2015-11-05T10:47:41.238-08:00","updated_at":"2026-10-23T11:55:44.907-07:00","position":1,"description":"Frontend application and ecommerce servers","showcase":true,"start_date":null,"id":"htqfb1k1b3r3","page_id":"l2552mm5mhwq","group_id":null}]},{"name":"Issue relaunching courses on Mobile","status":"resolved","created_at":"2026-10-21T15:30:08.375-07:00","updated_at":"2026-10-21T18:23:31.138-07:00","monitoring_at":null,"resolved_at":"2026-10-21T18:07:54.000-07:00","impact":"major","shortlink":"https://stspg.io/z84bmdrpy6b3","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-21T15:30:08.367-07:00","reminder_intervals":null,"id":"qctv9d0y9rb2","page_id":"l2552mm5mhwq","incident_updates":[{"status":"resolved","body":"All services are now restored. \n\nWe appreciate your patience during this time. Please reach out to our support team with any questions or concerns.","created_at":"2026-10-21T18:22:54.220-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T18:23:31.114-07:00","display_at":"2026-10-21T18:07:54.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"1zk54vq2n4cj","incident_id":"qctv9d0y9rb2","custom_tweet":null,"affected_components":[{"code":"m24w9by3tvjr","name":"OpenSesame Course Delivery Platform","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified the issue preventing learners from relaunching elearning courses through the OpenSesame course player on mobile devices. Our engineering team has identified a fix and is actively working to resolve this issue.\n\nWe appreciate your patience during this time. 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